Dear Lorne,

I wish to take the time to thank you in writing for the professional manner in which you shepherded our loan application through the process to its successful conclusion. It had been many years since I had pursued residential financing, and it became quite clear to me that the procedures had changed significantly, and the level of scrutiny applied by the loan underwriters was much intensified.

I appreciated your thorough understanding of the various steps, and especially your capacity to explain the reasoning behind requirements that might at first have seemed superfluous. The thoroughness you displayed in instructing me in my collection of the necessary documents limited the demands on my time at this task. Your estimates of how long it would take to clear each hurdle were accurate, and helped to give me a sense that we were indeed making progress.

I can attest from direct experience that you have a better overview of the mortgage products available today than do the other mortgage loan officers I contacted when we first began the search for funding. You put me into the right program from the beginning, avoiding the kinds of missteps that could haunt an applicant dealing with a less proficient lender.

Finally, I was impressed with your enthusiasm, as you showed through your willingness to answer email messages outside of normal business hours. I’m confident I would not have received such courtesies from your competitors.

Sincerely,
Dirk Fledderjohann